"I just wanted to write and say a super big thank you to you for all the help with this last vacation. I know I didn't make it easy, but I really appreciated all of the help, especially during my special moment of losing my passport. You were the only helpful person during that and you weren't even home!. Thank you both again so much, I had a great time with the family and was glad I was able to make it, thanks to both of your hard work. I know that it is what you do but you both went above and beyond."