"First cruise"
"I want to sincerely thank you very much for all your efforts which made my first cruise an enjoyable and memorable experience. You found me a great flight and selected an awesome room for me. Then you went beyond the call of duty when you cancelled and rebooked our cruise reservations at a cost savings. You treated me as a human being every step of the way - not just another number in your files. I'm glad Joanne found and chose you as our travel agent. Your professionalism in the field is outstanding."