MISSION STATEMENT
MISSION STATEMENT Clark Travel Agency Inc. provides its customers with quality travel experiences. We offer a full range of travel services for any individual, group, commercial and custom travel needs. Our clients know the wealth of benefits of booking their travel through Clark Travel: * Unbiased, full and complete explanation of regulations, rules, terms and conditions, including available options * Prompt delivery of electronic or paper documents, and advance notification of itinerary and schedule changes * Personalized, "always available" assistance * Having a professional work and negotiate on your behalf, to secure the best possible arrangements for individual and group requests * "On the spot" problem solving for situations created by airline missed flights or connections, tour or hotel modifications or cancellations * Priority customer service and resolution of any/all dilemmas * Full pre-booking qualification to help you select the trip best suited to your wants and needs * Continued post-booking review for sale and lower applicable rate to put more money back in your pocket * Personalized itinerary planning and custom vacation planning available for all packages * Customized individual or group reservations to suit your interests * Special group departures including German Entertainment, Race Vacations, Wine Cruise, Romance Cruise, Culinary Cruise, etc. Here's a sample of some of the ways we save you time and money, based on real life occurrences: * 9/11/01 was one of the darkest days in our history. Clark Travel worked feverishly all day, and for many successive days, to re-book all stranded travelers, get them home, all the while, keeping family informed as to the whereabouts of their loved ones. When the internet failed in communications, Clark Travel was available 24/7 to help all of our cleints. * Bob and Pam booked a family trip to Mexico. A few weeks later, the tour operator ran a sale. Clark Travel converted the booking to the lower rate and saved the clients $600! * David and Lisa planned a trip to Punta Cana. They overslept and missed their charter flight. Clark Travel reserved them a new flight to get them to their destination and allowed them to enjoy their vacation! * John wanted to book a flight to Italy. He checked all the internet websites and was unhappy with the high fares, so, he called Clark Travel, who saved him over $500! * David and Donna put together a group cruise for their family and friends to Bermuda, which they arranged through Clark Travel. Clark Travel helped them book special activities, including boat charters for their group while in Bermuda. One week prior to the group's departure, the cruise line ran a sale for new reservations. Clark Travel fought to lower the group's rate and each couple saved $470! * Bob and Dixie booked an Alaska cruise tour on a new ship through Clark Travel. The ship was delayed in the shipyard, and the cruise tour was cancelled. Clark Travel secured an alternate cruise tour with better accommodations and at a lesser rate, saving the clients $1000! * Tom booked a ticket to fly to Chicago through Clark Travel. Upon arrival at the airport, he learned the airline had just cancelled the flight. He was instructed to wait in a very long line. He called Clark Travel, who booked him on another flight and he took off in less than 1/2 hour! * Gary had a ticket and needed to get to a sales meeting, and it had been snowing for hours. Offices throughout the East Coast were closed...airlines' phones were not accepting any more calls. Gary called Clark Travel, who gave him up-to-the-minute airport status, and booked him options. He spoke with Clark Travel throughout the night to keep current with the situation, and left in the morning to get to his destination! * Lisa booked a Florida vacation for her family. She wanted to stay at a hotel she had read about, and Clark Travel booked the package for her. Upon arrival at the hotel, Lisa realized this was not the hotel she wanted, and went to visit the hotel she wanted to stay at. She called Clark Travel, who changed the package for her! * Peter wanted to take a trip to Bermuda to enjoy the beach. He came to Clark Travel, who advised him that during the time of the year he wanted to visit, it was not warm enough, and helped him select new dates, outside of the winter and hurricane seasons.
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